LRC are proud of their information, advice and guidance services (IAG), which ultimately supports individuals in their choice of career, learning, work, and life goals. Staff showcased an IAG service that is instrumental to realisation of the organisation’s key performance indicators. For instance, in highlighting the overarching 98% retention target, staff described the importance of pre-entry IAG, initial assessment and additional learning support practices, to help students to make informed choices that are realistic and relevant. Skilled tutors described how in some instances they have to manage expectations and help students to ‘aspire and aim high, but also accept the need to return to learn at the appropriate level’.